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FAQ

  • It typically takes up to 5 working days to process your order. You’ll receive an email confirmation once your order has been shipped.
  • You can also refer to our shipping policy by clicking in the footer on "Shipping".

  • Choose your item from the drop-down menu on the product page then click the “Buy It Now” button and follow the simple steps to complete your order. We will prepare your order and send you an order confirmation email.

  • Please refer to our return policy by clicking in the footer on "Returns".

  • Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.

  • Kindly check your Spam or Junk folder to see if your confirmation email was sent there or please check  if you did not mispell your email address. If you are still unable to find it, please write us at cosmochicdesigns@gmail.com.

  • When you order multiple items we might utilise different distribution channels. As a result, each item will be shipped separately. You may receive one item before the next. So don't worry if you don't receive all of your items at once.

  • Every part of Cosmochicsc meets all 6 categories of PCI compliance standards; meaning Cosmochicsc adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store. For more details check our Privacy policy.

If you have any other question that is not answered in the FAQ, please do not hesitate to contact us at cosmochicdesigns@gmail.com.

Happy shopping !

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